# Why are some credit card transactions missing?

Your credit card transaction may be missing because of the following reasons -

 * No Email: We rely on email alerts to track your credit card transactions. If
   you can't see a transaction in Mojek, do check if you have received an email
   alert for the missing transaction on the email address linked on Mojek.

 * Manually Forwarded Emails: Manually forwarded emails will not be detected, as
   we only read emails sent by your card issuers.

 * Deleted Emails: If you delete your transaction emails, please only do so
   after they have been added by Mojek.

 * Unsupported Transaction Type: If you can see the email alert for the missing
   transaction, it is possible the transaction type is not supported, such as
   EMIs, refund/reversal transactions, add-on Card-related transactions, and UPI
   transactions.

 * Syncing issue with Gmail: There maybe some cases where your Gmail
   authorization is expired which could cause the syncing issue. To resolve
   this, go to Profile > Credit cards. Tap on update syncing email.



If your missing transaction does not fall within the above categories, please
write to us [hello@mojek.money] and we will further investigate the issue.